Connection troubleshooting

If you are having trouble connecting, or you are getting disconnected while playing Nine to Five, please go through the steps below before contacting support.   

The most common cause for connection issues has to do with the Firewall settings, so please make sure you have allowed the game to pass through your Firewall. The prompt for this often only comes up when a match is starting, so it is quite easy to miss. Below are the steps on how to allow the game on the default Windows Firewall. 

1. Open your Windows Security settings by clicking on the white shield icon in your system tray
2. From there, tap click on the "Firewall & Network protection" option on the left, and then click on "allow an app through firewall" 
3. This opens a list of apps, find the ninetofive.exe (sometimes can be UE4.exe) from the list and make sure it has access through your firewall
   • It should have a checkmark on "public" and/or "private", depending on your connection type
4. If the game does not have the proper access, tap on the Change settings button on the top and add the checkmarks to the game. (To play it safe, add both the "public" and "private" options.

If the Firewall settings did not help, here are some additional steps which will hopefully get your game connected:

• Power cycle your modem and router to allow them to reset and establish a connection to your ISP. Follow these steps to completely reboot your devices: 
  1. Shut down all computers connected to modem and router
  2. Turn off and unplug the modem AND the router (if applicable)
  3. Wait 60 seconds with the devices left unplugged
  4. Plug in and turn on the modem and the router. Wait until connection light turns on and shows steady connection 
  5. Start the computer  
  6. Play Nine to Five 
• If possible, try connecting through an ethernet cable instead of Wifi to see if it solves the issue. While being a lot more convenient, WiFi does still have some disadvantages compared to the trusty, old Ethernet cable 
• If you are using both a router and a modem to connect to the internet, you could try bypassing the router by connecting your PC directly to the modem with an Ethernet cable. If the network issues stop, chances are that the router was to blame. Troubleshoot your router by contacting the router’s support. 
• Close any other applications to free up resources. Also pay attention on a shared internet that any other devices are not hogging up your bandwidth. 
• If you are having similar issues while playing other games, browsing the web, or streaming videos, you may also want to contact your ISP for help.  

If you are still experiencing issues with your connection after trying out these tips, please send us a message. Sending a DxDiag report would also greatly assist with the investigation.