Technical FAQ – NINE TO FIVE | Support

Does the game have a controller support?

Yes, with launching the game on Google Stadia we have also introduced controller support for both Stadia and Steam.

Does the controller support include aim assist?

Yes, playing with controller turns the aim assist on.

Can I see my FPS in the game?

Yes, you can turn on FPS counter by pressing "F2".

Is there an option to mute the game audio when using different app / tabbed out?

There is not, but we've shared this request with our Devs.

Why does the in-game audio cuts in and out?

This is a known issue and we're currently working on a hotfix. Problem seems to be connected with wireless headphones and spatial sound settings. The recommendation for now is to update wireless headphone drivers, turn off the spatial sound and use wired headset.

Why does the text/voice chat say 'connecting'?

This issue occurs when your system is not able to connect to our VOIP system - Vivox. We recommend going through our Connection troubleshooting as a start.

There is also comprehensive guide here: https://steamcommunity.com/sharedfiles/filedetails/?id=1278512154

When the game crashes, is there anyway to retrieve client logs?

Yes, you can follow instruction below:

1. Go to the Steam library
2. Right-click Nine to Five and click 'Properties'.
3 .Under "Launch options," write -gpucrashdebugging
4. Once a crash occurs, go to the installation folder of Nine to Five and follow this path: \NineToFive\Saved\Logs
5. Send in the "NineToFive" file

How do I increase performance of the game?

Use 'Auto-Detect' option in 'Graphic' settings and run the game using DirectX11 (available at the boot of the game).

What should I do if I receive "Connection error" issue?

Check our Connection troubleshooting, if this doesn't help, reach out to our Support here.

What should I do if I receive "Could not log in" at the start?

Please try to check if the game files are correct and up to date. You can do it in Steam library:

RMB on 'Nine to Five' -> 'Properties' -> 'Local files' -> 'Verify the integrity of game files'.